Online Store Policies

If you have any questions about our policies, please use the Contact Us section here on the website.

Availability & Stock Policy

Jekyll's Basement primarily operates as a conventions and events shop, but we offer shipping as a courtesy to online customers we might not otherwise reach.

Unless marked sold out, all items listed on our website are in stock. We do not offer pre-orders. For updates and announcements about incoming stock, please follow our official Instagram account

Shipping Policy:

We only ship to addresses within the United States and U.S. Territories, with a flat rate of $8 on all orders.

All orders are shipped within 2–3 business days of purchase and include tracking numbers. Most shipments are sent via USPS Ground Advantage, while UPS is used for larger orders.

If we are attending a convention or event and an order was placed before the web store was paused, the customer will be notified as soon as possible regarding fulfillment.

Condition Policy:

While we are not professional graders, we are collectors ourselves and understand the importance of condition. Unless otherwise noted, all items are considered to be in good to very good condition.

Products with noticeable damage or significant wear to the packaging are listed separately and clearly described. Please note that we do not guarantee items to be in mint or flawless condition.

Returns/Refunds/Exchange Policy:

We offer a 30 day return/refund policy on items that have not been opened and are in the same condition they were sent out. (tags, packaging, etc.) Buyer is responsible for return label which will be deducted from refund. 

Any items damaged during transit may be returned for a full refund, or exchanged for another of the originally ordered item. The new item will be shipped once the damaged item is returned. In this instance, we will be responsible for the return label. Photograph proof of damage and return of the original item is required. If the item is out of stock, then a full refund will be issued upon us receiving the returned damaged item. 

Fraudulent/Scam Orders

We reserve the right to cancel and refund any orders deemed fraudulent or suspicious. Customers engaged in repeated fraudulent activity may be permanently blocked from accessing our website.

Once again, if you have any questions about our policies, please use the Contact Us section here on the website.